Highlands receives low ranking for Municipal Web site


The Monmouth University Polling Institute and Graduate Program in Public Policy announced the results of their New Jersey E-Government Municipal Website Evaluation today. The project assessed 540 municipal websites in New Jersey for both content and ease of use. The Highlands Borough ranked 361 out of 540.

“Websites are probably the single most important tool for citizens to find local information. According to a poll we conducted in 2011, Garden State residents are far more likely to visit a municipal website than to call or write a town official,” said Patrick Murray, director of the Monmouth University Polling Institute.

The project evaluated each website for the inclusion of 86 separate content items in four categories:

Information for citizens
Citizen Interaction
Online government services
Social networking

The research team also assessed each municipal website for “ease of use” in finding four key pieces of information: mayor’s or mayor-equivalent’s contact information, building permit form or information, municipal budget, and trash/recycling information. Ease of use was determined by the amount of time it took to locate each piece of information on the website.

To put things in perspective:  Middletown was rankest #1, Atlantic Highlands was ranked 181, Sea Bright was ranked 260, Rumson was ranked 121.

To see the full report Click Here

5 comments

  1. Did they mention the nice pictures from Clam Fest? What do they know? Obviously, they don’t know Highlands – we’re lucky we’ve got a website at all! And we wouldn’t have one except that the person who runs all of the parades also owns a graphix company!

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  2. I agree that Highlands web site is just about useless. There is no up-to-date information and it hardly ever is changed. Instead of so many robo-calls, it would be helpful to put the info there except during a weather emergency.

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  3. 1997 called; they want their website back!

    Wanna bet that was one of the businesses that got some of the Hope for Highlands money?

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  4. I think your blog has more information than the actual website. they just need to put more time into it. The one day my friend spent hours trying to find the application to get help…never found it.

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